Privacy Policy & Terms and Conditions

Privacy Policy & Terms and Conditions

Effective Date: November 14, 2024

Welcome to Print Sarthi. This Privacy Policy and Terms and Conditions document explains how we collect, use, and protect your data, as well as the terms that apply when you use our website and services. By accessing or using our platform, you agree to the terms outlined below.

Privacy Policy

1. Information We Collect

  • Account Information: Name, email, phone number, and company name (if applicable).
  • Order Information: Details of your printing orders, design files, pricing, and communications with printers.
  • Usage Data: Pages visited, features used, time spent on the platform.
  • Device Information: Device type, IP address, OS, browser, and more.
  • Communication Data: Information shared through customer support, email, or WhatsApp.

2. How We Collect Information

  • Directly from You: When you register, place orders, or contact support.
  • Automatically: Through cookies and analytics tools.
  • Third Parties: Public data sources and platforms.

3. How We Use Your Information

  • To operate and improve the platform
  • To process your orders and provide customer support
  • To send order confirmations, receipts, and promotional content
  • To analyze usage data and enhance features
  • To comply with legal obligations

4. Communication and Notifications

We may send order updates via:

  • Email
  • Push Notifications (optional)
  • WhatsApp Messages (with your consent)

5. Information Sharing

  • With service providers under confidentiality agreements
  • With printing partners for order fulfillment
  • As required by law

6. Your Rights and Choices

  • Access and update your profile at any time
  • Unsubscribe from marketing emails
  • Request full account deletion

7. Data Security

We use reasonable safeguards to protect your information. However, no method of transmission is 100% secure.

8. Children's Privacy

Our platform is not intended for children under 18. If you believe a child has provided us data, please contact us.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

10. Contact Us

📧 Email: info@printsarthi.com
📞 Phone: +91 75976 90527

11. Compliance with Indian Law

This policy is compliant with the Information Technology Act, 2000 and related Indian data privacy regulations.

Terms and Conditions

1. Acceptance of Terms

By using Print Sarthi, you agree to these terms. If you do not agree, please discontinue use of the platform.

2. Service Description

Print Sarthi connects users with printing services to place and manage custom printing orders.

3. User Responsibilities

  • Provide accurate account and order information
  • Use the platform lawfully
  • Do not upload prohibited or harmful content

4. Payments and Refunds

  • Payments are securely processed via Razorpay
  • Virtual products are non-refundable once downloaded
  • Refunds for physical goods may be offered if defective or not delivered

5. Order Fulfillment

We strive to deliver orders on time, but are not liable for delays due to unforeseen issues.

6. Intellectual Property

All content and branding on Print Sarthi is owned by us. You may not copy or redistribute without permission.

7. Limitation of Liability

We are not responsible for damages arising from the use or inability to use our platform or services.

8. Account Suspension/Termination

We reserve the right to suspend or delete accounts for violations or misuse.

9. Governing Law

These terms are governed by the laws of India. Disputes will be settled in the courts of Rajasthan, India.

Thank you for using Print Sarthi!